When you upgrade to unlock our Enterprise account add-on, you'll receive Premium Support! What does that mean? You'll still get the same courteous, reliable, and unlimited support via phone, email, and chat), but with these added benefits as well:
- PRIORITY SUPPORT TICKET HANDLING
Your support requests are ranked higher in our queue and will now have a faster turnaround!
- CUSTOM DATA FIELDS
With custom fields, you can define unique fields that can appear in different areas of the program. You may create, remove, and update these fields as needed, and also make fields optional or required when users are entering data on that specific page. To learn more about using Custom Data Fields, please click here!
- UNLIMITED DATA IMPORTS
You can import all of your Clients, Projects, Contacts, Time Entries, and Starting Balances into your account (as long as the data can be provided in a CSV or Excel Format). (Note: If you are planning to import time/expenses on a monthly basis, please be aware that there is a 100-row minimum. You will need to remain on Enterprise for a minimum of 3 months before you would be able to remove that add-on from your plan.)
To learn more about data imports, please click here!
Please note that most imports take up to 7-10 business days for completion.
Some custom requests may take longer to complete, depending on complexity.