If your project's billable hours show zero, it's most likely that the project Payment Due Upon is set to "Bill at Project Closing." This setting is a function that only shows you the final bill after the project is closed. The system is still constantly collecting billable activity, but just doesn't show it until the project is complete. If you want to see the ongoing balance throughout the progression of the project, do the following:
- Click the Projects tab.
- Click on the desired project. If you don't see it, you can search for it by project id, project name, or client name.
- Click the Edit button.
- Next to Payment Due Upon: change "Bill at Project Closing" to "Bill Regularly for Time".
- Click the Save button.