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Why won't my invoice show my client's previous payments?

If you create an invoice and the Payments are not showing then the Payment History may be turned off in your Invoice Template.

  1. Go to Settings (if you are an Admin) and click on the Invoice Setup tab.
  2. Click on the clipboard icon next to the template you would like to edit.
  3. You should then be on the “Invoice Template Editor” screen.
  4. Scroll down until you see “Options.” Put a check mark next to “Show Payment History” and also make sure "Show Balance Due" is checked as well.
  5. When finished scroll up and click the Save button.

This will automatically make changes to your invoices so you would not need to delete and re-create them. Go ahead to your invoice and click the Print button to view it and make sure there are no further changes that are needed.

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