Invoice emails

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JACOB HOROWITZ

• May 08, 2024 15:12

In an invoice email, when clicking the "Preview" button, a new tab opens with the invoice on the left side, and a "Pay Now" option on the right side.  Underneath "Pay Now" the amount referred to as the "Invoice Total" only includes that month's bills, and does not include the total amount owed.  To a client, the term "Invoice Total" means the total amount owed.  This has been a source of confusion.  Can you please add the Account Balance underneath Invoice Total.  Ideally, one should be called "Invoice Total - This Month Only" and the other should be called "Invoice Total - Including Outstanding Balance".  Thank you,  

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• Official comment

  

  Elizabeth Reuter

  • May 31, 2024 13:02
  • Edited

  Hi Jacob,

  Thank you for the feedback, we greatly value our user's feedback so that we can continue to improve our product. We are releasing an update tomorrow that will point out the remaining balance underneath the payment total on the payment page following this preview screen. However, I will talk through this request with my engineering team and get back to you with a timeline.
  Thank you!

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