WITH BILL4TIME PAYMENTS PROVIDING A PARTIAL OR FULL REFUND TO YOUR CLIENT IS SIMPLE
- Simply click on the payment
2. Click the blue Refund Payment button on the bottom left side
3. Enter in the amount you would like to refund
4. Then click the Blue Refund Payment button
IF FUNDS HAVE BEEN APPLIED
If funds have been applied to an invoice or invoices - you will need to un-apply funds from the invoice(s) prior to being able to perform the refund.
- Click on the Payment to open it
- Click the blue Edit button at the bottom right
- Click the X to the right of the invoice or invoices the funds have been Applied To
- Click Save
- Then Click back on the payment and perform the refund.
PROCESSING TIMELINE FOR REFUNDS
- Credit Cards: 3-5 Business Days - no bank holidays or weekends
- eCheck / ACH: 1-3 Business Days - no bank holidays or weekends.
OTHER REFUND INFORMATION:
Refunds are able to be processed up to 6 months from the original date of the transaction.