SUPPORT HOURS OF OPERATION
Monday – Friday, 9:00 am – 7:00 pm EST
Holiday hours and other limited availability is announced in advance, via in-app message banners.
ACCESSING LIVE HELP
Our live support agents are here to assist you with all aspects of your Bill4Time account. When calling/emailing during business hours, you can expect a response within 2 hours of contacting us (and up to 24 hours, if contacting us outside of normal business hours).
- CALL OUR SUPPORT LINE
Call 1-877-Bill4Time (1-877-245-5484) - If our staff is with other clients, please leave a message.
- CHAT WITH US ONLINE
Sync up with one of our support agents via the live chat feature on our website. We would be happy to assist with any account questions you may have!
- SUBMIT A SUPPORT TICKET VIA EMAIL
If your question hasn’t been already been answered in our Knowledge Base, please submit a support ticket by clicking here or by emailing us directly at firstname.lastname@example.org
If you need additional assistance or training while our support team is offline, please review the following ways to get help:
- ONLINE HELP CENTER
Have questions about billing, invoices, or other common areas of the system? Check out our online knowledge-base, located in our Help Center! Here you'll find detailed articles with step-by-step instructions and answers for these topics and many more! Video tutorials included.
- QUICK-START PDF MANUALS
Need a PDF guide to help you learn the software? Not a problem. Just download any one of our Quick-Start Training Manuals.
- VIDEO TUTORIALS
We offer many training videos that go over each area of the program from Adding new Clients to Invoicing and Receiving Payments. Click here for the Bill4Time Quick Tip Playlist!
- RECORDED WEBINARS
You can also click below to watch previous webinars that go through the in-depth setup of the Bill4Time system, for beginners and advanced users:
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